Items purchased within the Epic Games StoreĮligibility for an Epic Games Store Refund.

Products explicitly tagged as “refundable”.

So, what products are eligible for Epic Games refund, then? Below is a list of items that are allowed: Products Eligible for Epic Games Store Refund Items that are modified, consumed, or transferred are not honored, as well. Also, users who are banned from certain games cannot request refunds for those games or their corresponding in-game item purchases. Anyone who abuses their policies is not eligible for an Epic Games Store refund. Note that the Epic Games Store requires subscribers to follow their site’s Terms of Service strictly.

Items purchased outside the Epic Games Store.

Listed below are items not eligible for an Epic Games Store refund: Products Not Eligible for Epic Games Store Refund However, it is essential that you know the Epic Games Store refund policy and be guided accordingly. Indeed, there are different reasons why people may want to request Epic Games Store refunds. What Is the Epic Games Store Refund Policy? Photo from Epic Games Store website

You might like to apply for a refund so that you get to obtain a discount for it. Game Suddenly Goes on Sale After PurchaseĪ newly purchased game may suddenly be on sale on the Epic Games Store. You might begin playing the game but find out that it suddenly causes your device to hang. You assure yourself that your device meets the system requirements of your newly purchased game. You might attempt to make do with your error and test out the said game, although you still think it’s best to request an Epic Games Store refund. In the height of excitement, you may accidentally purchase the wrong game or version. You may be in the middle of a game and find out that it takes you several minutes before your in-game character jumps, for example, causing you to lose a round.Ĭlient Purchases the Wrong Game or Version A game may refuse to work because its features are incompatible with your device’s system specifications. Game Does Not Match Device’s SpecificationsĮach game has specific system requirements. You might find out that the game’s storyline is too complicated, for instance, or that it requires you to spend more money on other in-game items. You may play it for a few minutes and suddenly realize that it isn’t really something you want. However, there are instances when a game fails to meet your expectations.

It is easy to become overly excited about a newly purchased game.

Epic game store refund policy